FAQ

What payment options are available?

We accept the following payment methods: Paypal, Visa and Mastercard

I’ve forgotten the password for my account on the W&H Store website. What should I do?

If you forget your login information for the W&H Store website, you can request a new password using this this link.

Can I use a different address for billing and delivery?

Yes. You can use different address for billing and delivery when placing your order.

Can I amend an order that I have already placed?

Yes. Please contact our customer service team at +1 519 944 6739 or email to office.ca@wh.com by 10:00 am EST.

Can I cancel my order if it has not been dispatched yet?

Yes. Please contact our customer service team at +1 519 944 6739 or email to office.ca@wh.com by 10:00 am EST.

Can I exchange or return any item?

Yes as long as it is in perfect condition with unopened original packing with all seals intact. Returns are also subject to a complete technical evaluation and may have re-certification charges removed from your credit. If you decided to return an item, you will be responsible for the return delivery fee.

When will I receive the refund for my return?

Once the product has been inspected and is in perfect condition with unopened original packing with all seals intact, you will receive the refund in the same payment method used for the purchase within approximately 14-21 working days, depending on your Bank.

I have further questions that aren’t answered here.

If you have any further questions about W&H or our products, we will be happy to answer them directly. Please contact us via our contact form.